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Delivery Policy

Domestic Shipping (UAE)

• Delivery Timeline: Orders within the UAE are typically delivered within 2 to 5 business days.
• Holiday Notice: During peak times such as Eid Al-Fitr and Eid Al-Adha, please allow up to 3 additional business days for delivery.

International Shipping (GCC Countries)

• Coverage: We provide shipping services to all Gulf Cooperation Council (GCC) countries.
• Estimated Delivery: Delivery times range from 5 to 15 business days, depending on the destination and customs processes.
• Shipping Charges: Costs vary by country and are calculated during checkout.

Order Handling

• Processing: Orders are processed swiftly to ensure prompt dispatch.
• Tracking: You will receive a tracking number as soon as your order is shipped, so you can follow its journey.

Returns & Refunds

• Return Period: You may return items within 14 days of receiving your order.
• Return Conditions: Returns must include unused, unworn items in their original packaging, with all accompanying documents such as certificates of authenticity, to qualify for a free return.
• Refund Timing: Once we receive and inspect your return, refunds are issued within 5 to 7 business days.
• Exclusions: For hygiene reasons, items such as sprays and undergarments cannot be returned once opened.

Payment Options

• Available Methods: We accept major credit and debit cards, along with other secure payment gateways.

Customer Support

Need Help? Please don’t hesitate to contact us through our Contact Us page for any support or inquiries.

For further details, please review our full Refund and Returns Policy and Terms and Conditions.