Privacy Policy

This Privacy Policy explains how Mutrraf (“we”, “our”, or “us”) collects, uses, discloses, and safeguards your personal information when you visit or interact with www.mutrraf.com (the “Platform”) and use our services and applications (collectively, the “Services”). We value your trust and are committed to protecting your privacy. By accessing our Platform or using our Services, you agree to the practices described in this policy.

Information We May Collect

We may collect and process the following types of information:

• Details provided through registration forms, subscriptions, or while requesting services
• Information provided during promotions, reviews, testimonials, or feedback
• Details shared when reporting a problem with the Platform
• Records of correspondence with our customer service
• Aggregated demographic and non-personal data
• Transaction history and order fulfillment details
• Device and browser data including IP address and usage through cookies and tracking tools
• Email addresses shared through third-party consent
• Any additional information needed to improve your experience

How We Use Your Information

We may use your information to:

• Provide requested products, services, or information
• Offer location-based content, search results, and advertisements
• Fulfill our contractual obligations with you or other parties
• Enhance and personalize the user experience on our Platform
• Notify you of service updates, offers, or changes
• Administer promotions, sweepstakes, and incentive programs
• Improve the functionality and usability of the Platform

Information Sharing

We may share your information with:

• Trusted service providers (e.g., logistics, payment processors, marketing platforms)
• Affiliates and partners involved in fulfilling your orders or enhancing your service experience
• Marketing partners for tailored promotions and content (only where you have consented)
• Third-party vendors involved in competitions or research initiatives
• Government or legal authorities, when required to comply with law enforcement or legal processes
• Third-party sites linked from our Platform, which have their own privacy policies

Data Storage and Transfers

Your information may be stored or processed outside the UAE, including by third-party service providers or affiliates in other countries. We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Security Measures

We implement reasonable physical, electronic, and managerial safeguards to protect your information. This includes:

• Encryption during transmission
• Firewall and access control technologies
• Restricted access for authorized personnel only

While we take these measures seriously, no online transmission or system is completely secure. You are responsible for safeguarding your password and account access.

Your Access and Choices

You can view and manage the following details through your account on the Platform:

• Order history
• Personal details and communication preferences
• Payment methods
• Email notifications and promotional settings

You can opt out of marketing emails anytime using the “unsubscribe” link in those emails. You may also manage cookies via your browser settings, though disabling cookies may limit Platform functionality.

Policy Updates

We may update this Privacy Policy to reflect changes in our business or regulations. Updated versions will be posted on the Platform and are effective upon posting. Continued use of the Platform indicates your acceptance of any updates.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at support@mutrraf.com.